Heather Frenz is the Director of Simulated Patient Education at the Patient Safety and Clinical Competency Center at Albany Medical College. She is responsible for the day to day planning, development and operation of all Simulated Patient (SP) exercises in the Center. She hires and manages the SP staff which includes approximately 100 individuals. She works with faculty to develop the SP cases to effectively utilize SPs throughout the Albany Medical College curriculum. Heather is also responsible for the training of the SP’s for both case portrayal and learner feedback.
Heather came to the field of Standardized Patient work from an acting background. She has a BA from the State University of New York at Potsdam College and is currently pursuing her Master of Science in Bioethics from the Alden March Institute at Albany Medical College.